Return and refund policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES WILL APPLY.

1. Returns accepted: Up to 30 days from receipt of order.
2. Refund period: Refunds will be processed within 14 days of approval of the return.
3. Return label and return shipping costs: At the customer's expense.
4. Exchange: Exchanges are not possible.
5. Restocking fees: No restocking fees will be charged.

return
Is it possible to return my order?
Yes, that's possible.
If you are not satisfied with the items you ordered, you have the option to return them within
Return within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the relevant parts, components, and the packaging is complete.
exactly how the product arrived.
2. The product has been handled normally; breakage due to careless handling is excluded.
3. Products where hygiene is important were thoroughly cleaned before the return process began.
The process begins.
4. the product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for the shipping costs for the return of the goods.
6. Refunds will be processed within 14 working days, and if the conditions are met, the return will be officially confirmed within this period.

7. In the event of a return (if applicable), the seller will reimburse the consumer for all payments received from the consumer, excluding the cost of delivery of the goods, without undue delay and in any event no later than 14 working days from the day on which the seller receives a refund package. Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
- Payments you have made, excluding the costs of delivery of the goods as stated in the terms and conditions, will be refunded to you immediately, but no later than 14 working days from the day we receive your returned package. For this refund, the seller will use the same payment method that the consumer used for the original transaction, unless expressly agreed otherwise with the consumer. In any case, the consumer will not be charged any fees in connection with this refund.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.
or were damaged through no fault of ours.
How can I return my order?
If your order meets the above conditions, you must do the following to complete the order.
to initiate the return process.
-Send an email to: info@dressolute.com
Please ensure that the email contains the following information:
Order number
Reason for the return request
Photo of the product in case of breakage
Customer's first name + last name
Customer address

We will then speak with you and provide you with the return address.
Never send the return shipment to the sender; we will provide you with the correct address after you have requested it.
You requested this from us. You, the customer, are responsible for the return shipping costs.
Product.

STORNOBAU

The consumer has a right of withdrawal in accordance with the following provision if the
A consumer is a natural person who enters into a legal transaction for purposes that are not
which cannot predominantly be attributed to either their commercial or professional activities:
A. RIGHT OF WITHDRAWAL
Right of withdrawal
The cancellation period is 14 days from the day on which you or a third party designated by you takes possession of the goods.
who is not the carrier who received or accepted the last goods.
Since we work with a fully automated system, orders are processed immediately after being placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible.
after receiving the goods.
To exercise your right of withdrawal, you must inform us by means of a clear
You must inform us (e.g., by email) of your decision to withdraw from this contract. The withdrawal is
The transaction is completed once the goods have been received by us. The costs of returning the goods are borne by the customer.
to be borne by the buyer.
Proof of transport shipments

Since our goods are shipped from Asia, longer transit times may occur, which are beyond our control.
We have no control over this. If the goods are already on their way to you, cancellation is not possible. Please
Please wait until you have received the goods and then return them to us. Of course, you can also contact us.
Of course, you can inform us about your cancellation in advance.
To guarantee you the fastest possible return, we ask that you send us a shipping confirmation.
To send confirmation.
Consequences of the revocation
If you cancel this contract, we must refund all payments we have received from you.
excluding delivery costs (excluding any additional costs arising therefrom)
(excluding any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us)
(excluding any additional costs incurred because you chose a delivery method other than our cheapest standard delivery option), immediately and at the latest within fourteen days from the day on which
The day on which we receive your notification of cancellation of this contract and the receipt of the goods. For this
For refunds, we will use the same payment method that you used for the original transaction.
Unless otherwise expressly agreed with you, you will not be charged any fees for this refund.
this repayment.

Once a customer has placed an order, it is the customer's responsibility to select the correct size. We do not accept returns due to incorrect sizing!

Store name: Dressolute.com
Address: Ten Veldestraat 111, De Meern, Utrecht, 3454EK, Netherlands

✉️ - info@dressolute.com
💬 - Frequently Asked Questions
📱 - +31616255120

We will try to answer your email within 24 hours.

Opening hours :
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM